Place Orders on Excel Hobby
On-line order
Please note: For viewing content and placing orders on our web site, we recommend using the most recent versions of Microsoft Internet Explorer or Netscape Navigator.
Excel Hobby offers secure online ordering, which allows you to instantly send your order to us for processing. If you have a compatible web browser, you may use our shopping cart interface ordering system. Our website allows you to browse our product selection and choose items simply by clicking the yellow "Buy Now" graphics. If you are unable to find an item on our web site that you saw in one of our ads, simply email us at info@excelhobby.com.
Telephone order
Dial 516-728-2883 if you know what you want and have all of the stock numbers ready (U.S. and Canada).
Our telephone sales hours are: 9am-6pm, Eastern Time
E-mail order
If you prefer to use e-mail for ordering, you may send e-mail orders to orders@excelhobby.com. This e-mail address is for the exclusive use of customers placing orders and is under secure protection.
In your e-mail order message, please indicate the quantity, item number and a brief description of each item you wish to order, your shipping AND mailing address (if different) and payment information--Discover, Visa or MasterCard. If paying by credit card please include the card number, expiration date, bank name if known, your billing address and a daytime phone number where you can be reached.
E-mail orders are usually confirmed within 24 hours.
Payments
Credit Cards: We accept Discover, Visa or MasterCard. There is no surcharge added for credit card orders. We reserve the right to verify credit card orders for your protection. For fastest processing, please always include a daytime phone number.
Prepayment: You may prepay your order with a check or money order (U.S. funds only).
Collect On Delivery (COD): Pay at your door (U.S. only). $4.99 extra. Please note that the COD option is available as a convenience to established customers only, please no first-time orders. COD is not available via our Internet shopping cart ordering system.
Postage and Handling Charges
Basic Charge: We charge
- A flat, $24 postage charge for all 1/8 scale RC truck orders
- A flat, $19 postage charge for all 1/10 scale RC truck orders
- A flat, $3.99 for most parts for RC cars
- For air planes, please check individual models
Unless specified differently, we will ship your order via surface which reaches most areas of the U.S. within three to seven days.
Two-Day Air Delivery: For an additional $10.00 we'll get your order to you in two business days.
One-Day Air Delivery: For an additional $20.00 we'll get your order to you in one business day.
Please note that some size and item restrictions apply to Air shipments. Hazardous and flammable items cannot be shipped via air. Air packages over 10 pounds will be charged extra. Two-Day and One-Day Air delivery available only in the U.S. Alaska, Hawaii and Puerto Rico add $10.00 additional for Air shipments. We must receive your order before noon Monday-Thursday or by 10am on Friday.
International Orders
Canada: We ship to all addresses in Canada. Add an additional $8.00 for postage and handling to Canada ($24.99 total). Note that a few large kits cannot be shipped via Parcel Post to Canada.
International destinations other than Canada: Please ask through email at info@excelhobby.com
